Lost your phone?

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Sign in the same way you do in the Huggs Vault app. You can tell us you're OK, sign the lost phone out of your account, or confirm that someone who trusts you is alright.

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or with email

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Your check-in

Lost or stolen phone

Sign out of Huggs Vault on every device, including the lost phone. Reminders stop going to it, and it can't change or delete anything once its session ends (within an hour).

Your messages stay safe: they're encrypted, and only your vault passphrase can open them. On your new phone, install Huggs Vault and sign in again.

People who trust you

People who chose you as their Emergency Health Proxy or trusted confirmer. If one of them goes quiet, you can confirm they're OK here. You never see their messages.

How it works

  1. If you miss a check-in, we send gentle reminders, then a final notice.
  2. Your Emergency Health Proxy and trusted confirmers are asked if they've seen you. If they confirm you're OK, your timer resets (up to two times in a row).
  3. If nobody hears from you, your messages go to the people you chose. Checking in here, at any point before that, stops it.

Need help? Email [email protected].